The Feedback Loop Your Firm Is Missing

How Leading Firms Let What Gets Paid Shape What Gets Priced

For every $1,000 of work performed, most firms collect only $820. The other 18% doesn’t disappear randomly, it’s shaped by patterns in write-offs, deductions, and delays that most firms never learn from. Watch the recording to see how leading firms are closing that gap by treating billing outcomes as a feedback loop: letting what gets paid shape what gets priced, billed, and pursued next time. We’ll walk through the data behind the loss, what the highest-performing firms do differently, and how a connected Work-to-Cash lifecycle turns billing history into a pricing advantage.

Speakers:

• Derek Schutz – VP, Practice Management, Aderant
• Mike Gonzalez – Group Product Manager, Aderant
• Austin Brick – Senior Business Development Specialist, Aderant

Date Recorded: Thursday, September 24, 2026
Duration: 39:30