Customer Support

At Aderant, family comes first. Caring for our customers is at the core of who we are as a business and our world-class Support Team is the heartbeat of that ideal.

Have a support question or issue?

Our team of experts is standing by.

Support Portal

Resolve issues quickly and easily via myAderant, our customer support portal. Access an extensive library of self-service documentation and knowledge base articles or submit a support ticket directly from the myAderant portal.

If you are having difficulty accessing your myAderant account and you do not know your firm’s current myAderant administrator, please email us at [email protected].

Please include:

Firm
Full Name
Title
Contact Region
Time Zone
Phone
Email
Preferred Method of Contact

Log into myAderant

Phone

North America

+1 850 224-2004

Monday-Friday | 8am-8pm (ET)**

Aderant North America Support provides 24-hour on-call service outside of normal extended business hours for some products.**

** Varies by product line; please refer to myAderant.com for details.

EMEA

+44 20 7038 9696 (UK)
+31 88 400 0300 (Netherlands)

Monday-Friday | 8am-6:30pm (GMT)

APA

+1800 236 285 (Australia – toll free)
+0800 849 000 (New Zealand – toll free)

Monday-Friday | 8:30am-5pm (AET)

The Aderant Difference

The Aderant Support Team gets things done. Responsiveness, unique problem-solving, and intimate product knowledge set them apart.

Knowledge

Communication

Timeliness

Consistency

Client Enablement

Best in the Business

92
NPS Score

30
(minutes) Average Ticket Response Time

35%
Support Tickets Resolved Within One Day

100+
Dedicated Support Team Members

Responsible Disclosure Policy

Aderant takes all security vulnerabilities that potentially impact our products, services, and customers seriously. We would like to collaborate with you to investigate, verify, and remediate potential issues. If you need to contact Aderant about a security issue with one of our products or services and do not have access to the Aderant Customer Support Portal, please use the email address [email protected].

For additional information, please visit our Responsible Disclosure Program.