Briefing: Listen and Level Up

Leverage practice management system-independent apps to deliver the best in client service, says Derek Schutz, product manager at Aderant

If we are being honest, most people do not really want feedback. They prefer praise and recognition of a job well done, and any criticism puts them on the defensive. We could invoke an inspiring quote here from a great leader about receiving feedback, but instead, we feel compelled to pose a question – do you have a fixed mindset or a growth mindset?