[Case Study] How Snell & Wilmer Implemented a Complete Technology Ecosystem to Achieve Compliance Both Upstream and Downstream

Does your firm struggle to comply with client billing guidelines? Their complexities affect the entire billing process – starting with time entry, through the monthly billing cycle, and finally culminating with the notoriously arduous eBilling process. It’s difficult enough to ensure compliance in one of those areas, let alone all three.

If a lot of that sounded familiar, you’re not alone. From the Aderant Annual Law Firm Leader Survey on Outside Counsel Guidelines (OCG), firms consistently struggle with compliance with OCGs, causing collection cycles to increase, invoices to be rejected, and line items to be met with refusal to pay, written off, or in some cases, whole firms to be sued or fired for incompliance.

In fact, billing compliance is so complex, that some firms, rather than improving processes and efficiencies to eliminate complexities, simply accept write-offs, fee reductions, etc. as a cost of doing business.

One firm, Snell & Wilmer, decided they were going to do something about it. By cultivating a technology ecosystem built to recognize customized OCGs throughout the entire billing process, they found they had multiple check-points baked into each stage, effectively eliminating the multitude of touch points each bill had to pass through.

The immediate result: a 50% reduction in their AR backlog.