Briefing: Shake up the knowledgeaderantuser
As legal businesses have grown, merged, dispersed and outsourced, one challenge for lawyers remains – finding exactly the information they need in time for it to make the optimum difference.
Whether that’s serving an existing client in a new way, or winning a profitable new one, approach to knowledge management (KM) is key. However, KM may well need some radical transformation all of its own, says Aderant executive vice president Chris Cartrett.
“Traditionally, a group of knowledge managers would organise their data quite tactically – moving pieces of information into the correct place, educating people about it, physically helping them to find it, and tapping into the knowledge that stayed in people’s heads. All those actions are still important – but today KM also needs to inform and prompt the best decisions and predict their outcomes.”