Delivering superior client care and support for your legal software
Buying legal software for your law firm is a big responsibility. We realize that your decision-making process also includes after-sale client care, which is a major part of keeping a client happy. At Aderant, we firmly believe that strong customer satisfaction drives further development of newer and more capable legal business management software. That’s why we’re committed to providing quality service and support to you.
Our client support programs provide a full range of options and choices, and our support experts will assist you in solving any legal software issues quickly and professionally.
Our legal software client support program offers:
- 24/7 access through the Client Support Portal. The Client Support Portal allows you to log and manage support cases, retrieve software downloads, or gather product information. Access information 24 /7 or choose to speak with a live agent.
- Receive a response within 15 minutes. The Support department’s goal is to contact you within 15 minutes of entering a new support case. Over 95% of all new cases received via the Client Support Portal got a response within 15 minutes.
- Knowledgeable specialists for your specific product. The Support Department has members that specialize in each Aderant product. If you have a question or experience difficulty with our software, contact our Support team to have your case logged by a Support representative. After the case is logged, a representative specialized in your area of concern will contact you to resolve your case.
- Library of knowledge-base articles. As our client, you have access to an extensive library of knowledge-base articles to assist you with your Aderant software. These articles cover a wide range of topics and can provide you with detailed information for your product.
- Regional Software Consultants. The Regional Software Consultants program centers on proactive customer service and increasing client-vendor collaboration by improving both the efficiency and effectiveness of your Aderant software system.
- Regional support centers in your time zone. Aderant backs up its offerings with outstanding service and support, which is provided by a global network. We have dedicated personnel located in Melbourne, Brisbane, New Zealand, London and North America.
- Satisfied clients. Our clients have returned an average of 95% ‘highly satisfied’ rating when surveyed, and 95% would recommend Aderant based on their most recent support experience.