We realize that client care after the sale is a major part of the buying decision, and, a major part of client satisfaction.
We firmly believe that strong customer satisfaction supports further development of newer and more capable products allowing
us to continue our strong market presence. That's why we're committed to providing quality service and support to our clients.
Our client support programs provide flexible, friendly, and uniquely focused solutions. From onsite visits to e-mails to website
access, our support programs give you the options you want, the resolutions you need, and the assurance that your solution will deliver
the value and benefits you expect.
As an Aderant client you have access to the following resources through our
Support site:
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Access information 24 hours a day, 7 days a week
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Log product support requests
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View bulletins
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Find answers to issues and questions on interactive knowledge bases
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Access download areas for service patches, product documentation, and other software deliverables
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And much more!
With a full range of options and a full line of choices, we'll help you find the support method with which you're most
comfortable. Our support experts will work hard to solve your problems and are eager to see you up and running as
quickly as possible.
“Of all the software vendors that we deal with, Aderant has the best support organization. Their support professionals are exceptionally knowledgeable and responsive.”
Nancy Stafford, Application Support Manager, Fowler White LLP
“Aderant has one of the very best support infrastructures of all the software vendors our firm uses. Their support professionals have a deep understanding of Aderant Expert, are extremely responsive, and quickly resolve any issues we have.”
Alvin Aw, IT Manager, Rodyk & Davidson LLP